Return & Refund Policy

Last Updated: July 2026

At Warmy, customer satisfaction is our highest priority. We stand behind the quality of our products and are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your door.

If, for any reason, you are not completely satisfied with your purchase, we're here to help. Please read the following policy carefully to understand our return, refund, replacement, and shipping procedures.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on all eligible purchases.

If you are not fully satisfied with your order, you may request a return within 30 calendar days from the date your package is marked as delivered.

To begin the return process, please contact our customer support team before sending any item back.

Email:
support@yourstore.com

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing your package.

Processing time generally takes:

• 1–2 business days
• During holidays or promotional events, processing may take up to 3–5 business days.

Once your package has been shipped, you will automatically receive an email containing your tracking information.

Shipping Information

Estimated delivery times vary depending on your location.

Typical delivery estimates:

• United States: 5–10 business days
• Canada: 7–12 business days
• Australia: 7–15 business days
• United Kingdom: 5–10 business days
• Europe: 7–15 business days

Please note that these delivery estimates are not guaranteed and may occasionally be affected by:

• Severe weather conditions
• Customs inspections
• High shipping volumes
• Public holidays
• Carrier delays beyond our control
  

  Order Tracking

  Every order includes a tracking number.

  Once your order has shipped, you will receive an email containing your tracking link.

  Tracking information may take 24–72 hours to update after shipment.
  

  Lost Packages

  If your tracking information has not updated for several days or your package appears to be lost during transit, please contact us immediately.

  We will work directly with the shipping carrier to investigate your shipment.

  If the package is officially confirmed as lost, we will gladly provide either:

  • A replacement product
  • Or a full refund

  at no additional cost.
  

  Damaged or Defective Products

  We carefully inspect every order before shipment.

  However, if your item arrives:

  • damaged
  • defective
  • broken
  • or unusable

  please notify us within 7 days after delivery.

  To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

  Once verified, we will send a replacement or issue a full refund.
  

  Return Eligibility

  To qualify for a return, the product should:

  • be returned within 30 days
  • be in reasonable condition
  • include all original accessories (if applicable)
  • not show signs of intentional misuse or abuse

  Proof of purchase is required for all returns.
  

  Items That Cannot Be Returned

  For hygiene and safety reasons, we cannot accept returns for products that:

  • have been intentionally damaged
  • have been modified after delivery
  • are missing essential parts due to customer misuse
    

    Change of Mind

    If you simply changed your mind after receiving the product, you may still request a return within 30 days.

    The customer is responsible for return shipping costs unless otherwise agreed by our support team.

    Returned items must arrive in acceptable condition.
    

    Refund Process

    After we receive your returned package, our team will inspect it.

    Inspection usually takes:

    2–5 business days

    If your return is approved:

    • Your refund will be issued to your original payment method.
    • Most banks process refunds within 5–10 business days.
    • Depending on your payment provider, it may take longer for the refund to appear on your statement.
      

      Exchanges

      If you receive a defective or damaged item, we will happily replace it.

      For all exchange requests, please contact us before sending any product back.
      

      Order Cancellation

      Orders may be cancelled within 12 hours after purchase.

      Once an order enters processing or has already been shipped, cancellation is no longer possible.

      If you no longer wish to keep the product after delivery, you may request a return according to this policy.
      

      Incorrect Shipping Address

      Customers are responsible for providing an accurate shipping address.

      If an incorrect address is entered:

      • Please contact us immediately.
      • If the order has not yet shipped, we will gladly update the address.
      • If the order has already shipped, we cannot guarantee changes.

      Packages returned due to an incorrect address may require additional shipping charges for reshipment.

      Customs, Duties & Taxes

      International customers may be responsible for customs duties, import taxes, or local government fees imposed by their country.

      These charges are not included in the purchase price and are the responsibility of the customer.
      

      Fraud Prevention

      To protect our customers, we reserve the right to refuse refunds in cases involving:

      • fraudulent claims
      • excessive refund requests
      • abuse of our return policy
      • intentional damage to products
        

        Contact Us

        If you have any questions regarding your order, shipping, returns, or refunds, please contact our support team.

        Email: support@yourstore.com

        Our customer service team typically responds within 24–48 business hours.